Privacy Policy

Data We Collect

moonpad collects the information you provide during registration — including name, email address, date of birth, and government-issued ID — as required for identity verification and regulatory compliance.

We also collect transaction data, IP addresses, device identifiers, and usage logs during your sessions on the platform. This data is used solely for security monitoring, fraud prevention, and service improvement.

How We Use Your Data

Your personal data is used to verify your identity, process transactions, detect fraud, and comply with AML/KYC regulations. moonpad does not sell your data to third parties for marketing purposes.

Cookies

moonpad uses essential cookies to keep you logged in and maintain session security. Analytics cookies — which are opt-in — help us understand how traders use the platform so we can improve it.

You can manage cookie preferences through your browser settings or the cookie consent panel shown on your first visit. Disabling non-essential cookies does not affect your ability to trade.

Data Sharing

moonpad shares data with regulated third-party service providers — including KYC processors, payment networks, and custody partners — only to the extent necessary to deliver the service.

Data Security

All data is encrypted in transit using TLS 1.3 and at rest using AES-256. Access to personal data within moonpad is restricted to authorized personnel on a strict need-to-know basis.

moonpad conducts annual third-party security audits. Any data breach that affects user personal information will be reported to relevant authorities and affected users within 72 hours of discovery.

Your Rights

You have the right to access, correct, or request deletion of your personal data. Submit a request to the moonpad support team. Identity verification is required before any d info@moonpad.app ata action is taken.

Third-Party Links

moonpad may contain links to external sites. This Privacy Policy does not apply to those sites. Review their individual privacy policies before providing any personal information.

Data Retention

Transaction records and identity documents are retained for a minimum of 5 years in compliance with AML regulations. Account data is deleted within 90 days of a verified account closure request.

Policy Updates

moonpad will notify you of any material changes to this Privacy Policy by email at least 14 days before they take effect. The current version is always published at the privacy page. Last updated: January 1, 2026.