About moonpad

moonpad is a cryptocurrency exchange built for traders who care about what they actually pay. Founded in 2021, the platform now serves over 140,000 active users across 80 countries.

Our Mission

Crypto trading carries enough risk on its own. Excessive fees should not be part of that equation. moonpad was built to give every trader — beginner or institutional — access to fair, transparent pricing.

The platform charges 0.08% per spot trade, with no hidden withdrawal markups or surprise spreads. Every fee is shown before you confirm an order.

Trading Volume & Scale

moonpad processes over $2.4 billion in monthly trading volume. Since launching in 2021, cumulative volume has crossed $14 billion across more than 350 trading pairs.

Average order execution takes under 12 milliseconds. Platform uptime in 2025 reached 99.97%, with no unplanned outages lasting more than 4 minutes.

Security Standards

96% of all user assets are held in air-gapped cold storage wallets. Multi-signature authorization is required for all outbound transfers above $10,000.

Custody & Insurance

moonpad carries $150 million in custody insurance through a Lloyd's of London syndicate. Real-time fraud detection runs 24 hours a day, flagging anomalous patterns within seconds.

Every account includes mandatory two-factor authentication. Hardware security keys (FIDO2/WebAuthn) are supported for traders who require the highest level of account protection.

Our Team

The moonpad team includes 80+ full-time staff across engineering, compliance, security, and customer support. Core leadership brings experience from regulated financial institutions and major blockchain projects.

Compliance

moonpad operates under applicable financial regulations in its registered jurisdictions. All users complete identity verification before trading, in line with global AML and KYC standards.

Ongoing compliance audits are conducted quarterly by an independent third-party firm. Regulatory filings are kept current and available to authorized authorities upon request.

Supported Countries

moonpad is available to residents of 80+ countries. Certain features — including margin trading and high-leverage products — are restricted based on local regulations. Check the eligibility page for your region.

Contact Us

For support, partnership inquiries, or compliance mat info@moonpad.app ters, reach the moonpad team at support@moonpad. Response times average under 4 hours on business days.